Delivery & Return

Hapsegstore Delivery & Return Policy

1. Delivery Policy

We deliver orders to locations within Nigeria. Delivery times may vary depending on your location, product availability, and chosen shipping method.

Orders are processed within 1-2 business days after payment confirmation.
Shipping times typically range from 2-7 business days.
Hapseg Store is not responsible for delays caused by third-party carriers.
Any customs duties, import taxes, or additional charges are the responsibility of the customer.

2. Return Policy

We want you to be satisfied with your purchase. If you are not happy, you may request a return or exchange under the following conditions:

Returns/exchanges must be requested within 7 days of receiving your order.
Products must be unused, in original packaging, and with all tags intact.
Certain products such as personalized items or opened perfumes may not be eligible for return.
Refunds are processed after the returned item has been inspected and approved.

3. How to Initiate a Return

To request a return or exchange:

Contact our support team via email or phone:
Email: info@hapsegstore.com / hapsegie@gmail.com
Phone: +234 816 124 1045 / +234 707 982 8222
Provide your Order ID and reason for the return/exchange.

4. Refunds

Refunds will be processed to the original payment method after the returned item has been received and approved. Please note that delivery fees are non-refundable.